Kohantei

Inquiry

Q&A

野口観光

 ~ About meal ~ 

No.1  What kind of foods do we have?
A. → It depends on a stay package. Please click this link to see the dining page.
    You will see the photos and get some information of foods.
No.2  What time will the dinner and breakfast is starting?
A. → Please click this link to see the restaurant page.


 ~ About stay ~ 

No.1  I want to know the check-in and check-out time.
A. → Please check this link to see the guidance page.


 ~ About charge ~ 

No.1  Does the displayed price already include the use of hot spring?
A. → Yes, it does.
No.2  Does the displayed price already include all taxes?
A. → Yes, it does.


 ~ About free-shuttle-bus and access ~ 

No.1  How can I make a reservation for your free-shuttle-bus?
A. → Please choose the suitable route on the option page in reservation.
    In case of unavailable, please email us to book for it after you booked the room first.
    Please contact us up to 7 days before the date of arrival.
No.2  I want to know the designated meeting place and departure time of free-shuttle-bus.
A. → Please click this link to see the access page.
No.3  Do you provide pick-up service from JR Toya station?
A. → We are sorry, we do not provide it between JR Toya station and  Kohantei.
    Please take a public bus or a taxi. It takes about 25 min.
No.4  Is your free-shuttle-bus running between Kohantei and the other hotels?
A. → We are sorry, there is no free-shuttle-bus service between them.
No.5  Where is the nearest station or the bus stop? (Where shoud we get off?)
A. → Please click this link to see the access page.


 ~ About room ~ 

No.1  What kind of room do we have?
A. → It depends on a stay package.
    Please click this link to get some information what kind of rooms we have. It will be showed in room page.
No.2  Can we have a non-smoking room?
A. → We are sorry, we are not able to promise it definitely.
    However we try to arrange it to be your request as much as possible.
    Please choose "non-smoking room" on the option page in reservation.
    In case of unavailable, please email us with the request after you booked the room first.
    If non-smoking room is unavailable, we remove the smell in a guest room. 


 ~ About payment ~ 

No.1  When should we pay for the payment?
A. → It is usually payed upon check-out time.
No.2  Can we pay for the payment by a credit card?
A. → Yes, you can. However, some of them are not available.
    Please refer to the following.

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 ~ About parking lot ~ 

No.1  Is there a parking lot?
A. → Yes, there is.
No.2  Is it free?
A. → Yes, it is free of charge.
No.3  Do we need to reserve for parking space?
A. → No, you don't.


 ~ About internet ~ 

No.1  Is it available for Wi-Fi (wireless LAN) in Kohantei?
A. → If brought a laptop, it is available in the lobby. Please click this link for the details.


 ~ About leisure and circumference sightseeing  ~ 

No.1  Is there any sightseeing or activities spots nearby?
A. → Please click this link to see the Toyako Onsen Tourist Association page.

 
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